Customer Solutions Manager - Europe

Move the world with us! 

AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!  

If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder! 

This role will engage with internal stakeholders, prospective and existing customers to demonstrate the value of AIT’s technology capabilities and services. The Customer Solutions Manager supports onboarding, integration, and other customer-facing technology projects. 
This role will influence the development of marketing messaging and communication related to AIT’s technology solutions and perform post-project reviews to assess results against objectives, SLAs, and the technology roadmap.

This position can be filled anywhere in the EU and UK. Ideal locations include London, Amsterdam, Frankfurt or Basel.

• Engages directly with customers and internal stakeholders to coordinate projects, delivering customer technology solutions and services
• Identifies regional-specific opportunities for utilizing the company's information technology tools.
• Proactively communicates with internal stakeholders and customers to improve solution delivery outcomes
• Educates internal and external customers on the value of the company’s IT solutions
• Manages progress reports regarding customer-facing technology projects and metrics
• Identifies and communicates challenges related to customer-facing technology
• Partners closely with customers and business teams to ensure the maximum use, understanding, and efficiency of solutions and services
• Collaborates with the Application Development team to support the development of regional-specific customer solutions
• Strong communicator with customers, sales, IT, and business stakeholders
• All other duties as assigned as business needs deem necessary

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 5+ years in project management, logistics, supply chain, or technical sales
• Deep understanding of European logistics and eCommerce ecosystems
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills – written, verbal, and interpersonal
• Proven ability to work independently and in cross-functional teams
• Willingness to travel across Europe and the UK

• Make an impact – Your work directly shapes customer success and innovation.
• Grow with us – We invest in your professional development and career path.
• Global reach, local feel – Be part of a collaborative, international team.
• Innovate freely – Bring your ideas to life in a tech-forward environment.
• Work-life balance – Flexible work arrangements and a people-first culture.
• Give back – In addition to a competitive salary and benefits package, we offer meaningful programs for our employees. For example, every AIT team member can participate in five hours of paid volunteer work each year to support a cause they care about.

For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry - these include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.