Customer Solutions Manager - EU

Move the world with us! 

AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!  

If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder! 

Are you passionate about delivering cutting-edge technology solutions that transform customer experiences in logistics and supply chain? At AIT Worldwide Logistics, we’re on a mission to reimagine global logistics through smart, scalable, and customer-centric technology. As our Customer Solutions Manager – EU, you’ll be at the forefront of this transformation.

As a key player in our Customer Technology Solutions team, you will:

• Lead customer-facing tech projects – from onboarding to integration and beyond.
• Bridge the gap between business needs and IT capabilities across diverse European markets.
• Drive performance by tracking KPIs, SLAs, and aligning with our tech roadmap.
• Shape our messaging – influence how we communicate the value of our tech solutions.
• Educate and empower internal teams and customers on maximizing our digital tools.
• Collaborate cross-functionally with Sales, IT, and Application Development teams.
• Identify opportunities to enhance customer experience through regional-specific innovations.

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 5+ years in project management, logistics, supply chain, or technical sales
• Deep understanding of European logistics and eCommerce ecosystems
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills – written, verbal, and interpersonal
• Proven ability to work independently and in cross-functional teams
• Willingness to travel across Europe and the UK

• Make an impact – Your work directly shapes customer success and innovation.
• Grow with us – We invest in your professional development and career path.
• Global reach, local feel – Be part of a collaborative, international team.
• Innovate freely – Bring your ideas to life in a tech-forward environment.
• Work-life balance – Flexible work arrangements and a people-first culture.
• Give back – In addition to a competitive salary and benefits package, we offer meaningful programs for our employees. For example, every AIT team member can participate in five hours of paid volunteer work each year to support a cause they care about.

For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry - these include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.