Service Desk Technician II

Move the world with us! 

AIT is a global freight forwarding company that has offices all around the world. Are you looking for a fast-paced, exciting and dynamic job? Then you are a perfect fit for our company! Join our team, be part of the international supply chain and move the world with us!  

If that sounds interesting, then make AIT Worldwide Logistics the next stop on your career ladder! 

As a Service Desk Technician II, you will serve as a key member of AIT’s front-line technical support team, providing advanced IT assistance to internal users across multiple locations. You will handle escalated issues from Level 1 support, manage user accounts, troubleshoot hardware and software, and ensure seamless IT operations. This role requires a strong customer service mindset, technical proficiency, and the ability to communicate effectively across all levels of the organization.

• Provide second-level technical support for escalated incidents and service requests.
• Manage user accounts, including enabling, disabling, and password resets via Active Directory.
• Install, configure, and troubleshoot software, printers, mobile devices, and computer hardware.
• Perform computer imaging and provisioning for new users and hardware refreshes.
• Maintain and contribute to internal knowledge base documentation.
• Support multiple office locations across Europe and the UK, including on-site visits.
• Troubleshoot basic LAN/WAN networking issues and escalate as needed.
• Communicate clearly and professionally with users at all levels of the organization.
• Participate in on-call rotation and provide after-hours support when required.
• Promote a culture of continuous improvement, safety, and quality-first thinking.

• Associate degree in Information Technology or related field preferred.
• Min 3 years of experience supporting Windows 10 in a professional environment.
• Min 3 years of experience with Active Directory administration.
• Strong troubleshooting skills with Microsoft Office applications.
• Solid understanding of LAN/WAN networking fundamentals.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Excellent written and verbal communication skills in English; German or other European languages are a plus.
• Willingness to travel frequently within Europe and the UK.
• Must hold a full, clean UK or EU driver’s license.
• Ability to lift up to 50 pounds and work evenings/weekends as needed

In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause. 

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in (virtually) every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, and North America, AIT offers full-service options, from customs brokerage and warehouse management to all-round worry-free services.